Leading Biotech Company

The client’s solution was to develop a custom global system to streamline the process of submitting dossiers to health authorities for approval. A solution was developed to support dossier planning, authoring, and submission activities, in addition to enabling users to be more efficient when responding to country-specific regulatory changes. The new global system solution would affect over 10,000 submissions in over 120 countries annually.

The client commissioned Abilaire to provide performance analyses and develop a performance support strategy that would effectively train and support users in a global environment and identify how it enables their submission processes. The solution impacted over 1200 users, in over 20 countries, each with variable needs in the system, and variable experience in the processes.

Abilaire conducted a series of performance and change analyses impacting a global audience, and consisting of a comprehensive front-end analysis, organizational change impact analysis, change resilience assessment and a hierarchical task analysis. The analyses resulted in the mapping of process tasks to enable system steps, identification of potential gaps, recommendations for risk mitigation during implementation and sustainment, and an end-to-end learning and performance support strategy.

Abilaire developed a learning solution that addressed all five performance moments of need. Abilaires’ proposed solution recommended and ultimately implemented a blended learning approach comprised of pre-and post-learning activities consisting of elearning, classroom training, micro-learning, electronic performance support, training sustainment strategies, and static performance support tools.

Using systematic analyses, Abilaire provided the right solution to the right stakeholder at the right time. All while developing checkpoints built into the process to allow for formative evaluation to ensure the developing solution continued to “Meet the Need” and identify post implementation checkpoints to embed a continuous improvement mindset into the product.